Submit ›
or
1.7 Based on 13 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Product is fantastic 1
  • Customers don't like
    • Customer service rude 2
    • Appalling service 2
    • With written proof will not honor their word 1
Advanced
search
loading...
More Less

Bought a pair of Darcie UGG boots a few years ago. Paid like $325 with taxes. Beautiful boots, wore them about 20 times and zipper pull/slider broke. Took them to a local shoe repair place and the guy tried over 14 sliders and none would fit. No big deal right? WRONG!! Contacted UGG customer service asked if they could send me a slider they said they don't have any replacement parts for zippers and I could ship them to them to be fixed or... Read more

Was this review helpful? 0 0

I have been buying uggs over the pass 7 years and last year I purchase a pair and my foot couldn't even go in the boots at all. I remember Ugg use to run big I had to buy a size down. I even try this week to buy a next one and I buy a extra size bigger my foot still can't go in the boots. I made my niece who's foot is smaller than mines to try it on and her foot was stuck in the same area which is on top of the boots. Since uggs start make in... Read more

Was this review helpful? 0 0

I bought the boots 2 weeks ago. They are the newest addition which are water resistant. Well not so much. I wore them ONCE and it was sprinkling I was walking from my class to my car(which is 2 min walk), my boots were ruined with water marks. I brought them back in and the associate decided to say "well it's like a new car, you can't crash it then try to return it" last time I checked these were boots not cars? He told me to try and use the... Read more

Was this review helpful? 1 0

I purchased a pair of mens Neumel in gray. The shoelaces started to schredd after the first week.I purchased them through Zappos. I called zappos up and they were very nice although they did not carry the shoelaces they referred me to UGG. I called UGG and they took all my information and told me I would have the new shoelaces in 2 weeks time. after about three and a half weeks I put my New UGGS on again and remembered about calling them. Now... Read more

Was this review helpful? 0 0

I ordered my daughter some UGGS boots..Paid for them never recieved them..Very upset ,Will never order from them again!!

Add comment

Purchased a pair of Ugg, clog boots at Dillards. (SO yes, they are authentic) I purchased the boots on sale, in Florida and obviously, (because Florida) had to wait a year until the weather cooperated enough for me to wear my lovely boots. FIRST TIME I wore them, the wooden clog on the left boot snapped COMPLETELY in half! The boots are completely unwearable! Obviously this should be considered a manufacturing defect and I should get an... Read more

Was this review helpful? 0 0

email to uggs - I was on hold waiting on customer service for over 2 hours. i called at 8:47 est and at 11:04 the person i was connected to (after talking to her for aprox 20 minutes) said the people who could help me closed at 11 pm and i need to call back tomorrow. this wait time is unreasonable and asking me to call back tomorrow is unreasonable. I JUST WANTED AN EMAIL GIFT CARD.... I GAVE YOU ACCURATE ACCOUNT INFO, WHY DO I HAVE TO STAY ON... Read more

Was this review helpful? 0 0

Placed a order cyber Monday. Didn't revive it. Called them 2 times on hold 4mins never talked to anyone. Finally got through email. They sent me the wrong size. So long story short in total I've spent over 5 hours on hold and never talked to anyone AND STILL have the wrong boots that were a Christmas present. NEVER AGAIN

Add comment

I ordered a pair of ugg for my wife for christmas. she didn't really like the style so I contacted ugg via online chat, and telephone and was told I could exchange the one pair for another and since the other pair was on sale i would get a refund for the difference. So I finally get the new pair about a week later and i noticed i was charged full price, so thinking maybe this was a mistake i contacted ugg again and they said it was a mistake,... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Ugg Australia.
Filing a new complaint about
×