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Absolutely terrible experience. I purchased a pair of black uggs which cost me alot of money, when I realised only after a few months I noticed the shoes were turning green and started to fray. I reported my problem to Ugg and they did not accept the photos I had taken...
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1.3
Product
#1081992
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I bought a pair if original ladies classic tall ugg boots for £165 from schuh.ie. I found a broken needle inside the lining of the boots!! Ugg only sent an auto-reply (contact seller), and schuh wants me to send them the boots and needle (at my expense) for...
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1.0
#1015798
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My son bought a pair of boots for his girlfriend the day after Thanksgiving. it was SUPPOSED to take 9-11 days to come in. This company only responded a few times, to tell me it was a customs issue? It says they are from Australia? NOT CHINA! Which is where these boots...
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1.9
I didn't like
  • Black boots completely moldy when opened box
  • No phone number to contact them
  • 9-11 day shipping guaranteed and got them over month plus later
#984392
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Ugg Australia - Racist shoes

Ugg Australia
#1078555
1.0
Details
The gact thst you have a shoe that is described as "*** brown"is offensive and racist.
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Diversity of Products or Services

Ugg Australia Customer Care Review

Ugg Australia
#1005127
1.5
Details
Ugg Australia is the most horrible company in the world.Never in my 23years have i ever been hurt by a retailer.My service experience is always horrible and I wish I could take back everything i ve ever bought from them,every time I feel like I am discrimanted against because the color of my skin.Maybe if I were a white girl shopping there I might actually get some help.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Delivery Service Review

Ugg Australia
#988525
Been waiting for almost a month and haven't received anything.
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Short Review on November 30, 2016

Ugg Australia
#964162
2.4
Details
Rude and ignorant customer service
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Bought a pair of Darcie UGG boots a few years ago. Paid like $325 with taxes. Beautiful boots, wore them about 20 times and zipper pull/slider broke. Took them to a local shoe repair place and the guy tried over 14 sliders and none would fit. No big deal right? WRONG!!...
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Anonymous
Anonymous

Call customer service again, explain that you believe your boots were defective and why, and tell them you want a warranty re-evaluation. Your description makes it sound as if...

1.0
#967541
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I have been buying uggs over the pass 7 years and last year I purchase a pair and my foot couldn't even go in the boots at all. I remember Ugg use to run big I had to buy a size down. I even try this week to buy a next one and I buy a extra size bigger my foot still...
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Product
#941421
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I bought the boots 2 weeks ago. They are the newest addition which are water resistant. Well not so much. I wore them ONCE and it was sprinkling I was walking from my class to my car(which is 2 min walk), my boots were ruined with water marks. I brought them back in...
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1.0
Product
#931476
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Ugg Australia - UGG UGH!
I purchased a pair of mens Neumel in gray. The shoelaces started to schredd after the first week.I purchased them through Zappos. I called zappos up and they were very nice although they did not carry the shoelaces they referred me to UGG. I called UGG and they took...
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#820247
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Purchased a pair of Ugg, clog boots at Dillards. (SO yes, they are authentic) I purchased the boots on sale, in Florida and obviously, (because Florida) had to wait a year until the weather cooperated enough for me to wear my lovely boots. FIRST TIME I wore them, the...
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Christina1976
Christina1976

Yep they suck!!

#778041
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email to uggs - I was on hold waiting on customer service for over 2 hours. i called at 8:47 est and at 11:04 the person i was connected to (after talking to her for aprox 20 minutes) said the people who could help me closed at 11 pm and i need to call back tomorrow....
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Anonymous
Anonymous

Their e-gift cards used to ALL be handled manually, by a person, even when ordered at the website. So if you ordered online at a time when that department wasn't working, you ...

1.3
I didn't like
  • Customer service rude
#774785
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Contact Ugg Australia

Mailing Address:
UGG Australia
Customer Service 123 N. Leroux
Flagstaff, AZ 86001
Phone:
(888) 432-8530
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I ordered a pair of ugg for my wife for christmas. she didn't really like the style so I contacted ugg via online chat, and telephone and was told I could exchange the one pair for another and since the other pair was on sale i would get a refund for the difference. So...
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Anonymous
Anonymous

It sounds like you didn't speak with someone that knew the company policy. Over the holidays they use seasonal help who are mainly interested in getting to the next call or ma...

Anonymous
Anonymous

Can you contact me directly with your order number? vanessa.shawbell@deckers.com

2.2
I liked
  • Product is fantastic
I didn't like
  • Customer service rude
  • With written proof will not honor their word
#765107
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