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got some UGGs for my Granddaughter for Christmas, she wanted a different style and so we used the return label provided by UGG,. We celebrated Christmas on Dec. 20. She mailed them back on Dec 22nd from Northern California to Southern California it took until Jan 4th...
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Anonymous
Anonymous

Can you contact me directly at vanessa.shawbell@deckers.com

Riverbank, California
I didn't like
  • Appalling service
#764700
Reply to reviews
I placed a gift order with free 2-day delivery for a pair of UGG Australia/Pendleton Butte men's boots, and availability was confirmed at time of order and in my confirmation. 2 days later, after 30 minutes waiting for "live chat" help, I was told the product is...
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1.0
I didn't like
  • Appalling service
#753372
Reply to reviews
HORRIBLE company. I ordered from this company and received a confirmation number. After not receiving the item after I should have weeks ago and the money already being debited from my bank account, I tried tracking my shipment using my order number. There was no...
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1.0
#752766
Reply to reviews
Ugg Australia - Falling apart
I bought a pair of boots in the fall. They were little booties with leather fringes. The very first day I wore the boots.. The fringes started falling off. Every time I wear these shoes the fringes fall off!! I lost about 3 fringes in public and cant put them back on...
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Anonymous
Anonymous

I have the same problem and looks like others do too. Is there anything we can do about this issue? Will they send replacement strings?

2.0
I didn't like
  • Defective boots bad quality
#748268
Reply to reviews
Ugg Australia - UGG WORST CUSTOMER SERVICE. SOLD A DEFECT AND WON'T REPLACE IT
Ugg sold me a defective product and is hassling me about replacing it. They have even stated they may not guarantee a replacement. They sold me a defect and refuse to deal with this properly. I have dealt with over 6 different representatives. They demand the same...
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Anonymous
Anonymous

What is wrong with the boots? Did you use some kind of protective spray to prevent water damage and repel stains?

I didn't like
  • No replacement for defective boots
#629297
Reply to reviews
Ordered two pairs of UGG boots from snowbootsvomall that I thought was an American company. Then received an email receipt from globefastpay that they received my money and a tracking number for the boots. The tracking never updated and I realized they never sent the...
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Anonymous
Anonymous

Does anyone have a phone number?

1.0
I didn't like
  • Did not receive goods ordered
#573438
Reply to reviews
I purchased the Classic Tall ($195) and denim Indah ($70) but then returned them with a request to exchange them for the burlap Indah ($70) and the metallic patent classic short (on sale for $120). I was going out of the country and wanted them as soon as possible, so...
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#481518
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Do not order any good from uggaustralia We ordered a pair of boots for my daughters b.day They messed us around so much, we had no boots but they had taken the money out of our bank After many phone calls I got the money back and then re ordered, then then took the...
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#370346
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For everyone complaining about websites scamming them out of money over cheap UGGs, here's a tip: if the UGGs you're trying to buy are authentic, they will be over-priced. The price you see on the actual UGG website, should be the retail price. Anything cheaper will be...
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#278722
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Girls, be careful, don't buy from these people at www.uggaustraliafamily.com. They are selling fake boots! They smell paint and look fake. Sizes are smaller than real UGGs. Horrible communication, and no chance to cancel the order!!! There are two people involved...
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Crocker, Missouri
#218499
Reply to reviews

UGG Boots Review

Ugg Australia
#794396
I ordered my daughter some UGGS boots..Paid for them never recieved them..Very upset ,Will never order from them again!!
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UGG Boots Review

Ugg Australia
#765669
2.2
Details
Placed a order cyber Monday. Didn't revive it. Called them 2 times on hold 4mins never talked to anyone. Finally got through email. They sent me the wrong size. So long story short in total I've spent over 5 hours on hold and never talked to anyone AND STILL have the wrong boots that were a Christmas present. NEVER AGAIN
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UGG Boots Review

Ugg Australia
#755997
1.0
Details
I ordered from their website. Never got my shipment when they told me I did. It's been almost 3 weeks and they still didn't mail out my shipment. So I wasted $142 and did not get my uggs. They are so horrendous! Never again I'll order from them!
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Product or Service Quality
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UGG Boots Review

Ugg Australia
#755152
Coustmer is horrible. I've been trying to get a hold of them for 5 days now. I've called and no answer. Tried their chat and still nothing. Called again and been on hold for 2hr 30min. And still on hold. Are you kidding me. This is a joke of a company.
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UGG Kristin Boots Review

Ugg Australia
#754622
Yall have the worst customer service I ever seen in my life..I been trying to talk to someone on the phone for 2 weeks now with over 1hr holds n never getting to talk to someone....I want my refund on 2 pair of boots I sent back 2 weeks ago
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UGG Boots Review

Ugg Australia
#738417
1.0
Details
Ordered a pair of boots on Nov 5th- 2015. Received confirmation email . I have not yet received the product (11/22/15) and sent several emails to customer service that have gone unasnswed. This is a SCAM. I wish I had read other consumer feedback on this site and its products ----
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Customer service

Ugg Australia Katerina Boots Review

Ugg Australia
#733830
5.0
Details
The new ugg Katina r made very poorly 250 dollars is a lot of money and they look like that.....
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