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Purchased a pair of Ugg, clog boots at Dillards. (SO yes, they are authentic) I purchased the boots on sale, in Florida and obviously, (because Florida) had to wait a year until the weather cooperated enough for me to wear my lovely boots. FIRST TIME I wore them, the...
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Christina1976
Christina1976

Yep they suck!!

#778041
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email to uggs - I was on hold waiting on customer service for over 2 hours. i called at 8:47 est and at 11:04 the person i was connected to (after talking to her for aprox 20 minutes) said the people who could help me closed at 11 pm and i need to call back tomorrow....
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Anonymous
Anonymous

Their e-gift cards used to ALL be handled manually, by a person, even when ordered at the website. So if you ordered online at a time when that department wasn't working, you ...

1.3
I didn't like
  • Customer service rude
#774785
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I ordered a pair of ugg for my wife for christmas. she didn't really like the style so I contacted ugg via online chat, and telephone and was told I could exchange the one pair for another and since the other pair was on sale i would get a refund for the difference. So...
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Anonymous
Anonymous

It sounds like you didn't speak with someone that knew the company policy. Over the holidays they use seasonal help who are mainly interested in getting to the next call or ma...

Anonymous
Anonymous

Can you contact me directly with your order number? vanessa.shawbell@deckers.com

2.2
I liked
  • Product is fantastic
I didn't like
  • Customer service rude
  • With written proof will not honor their word
#765107
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Ugg Australia Customer Care Review

Ugg Australia
#1005127
1.5
Details
Ugg Australia is the most horrible company in the world.Never in my 23years have i ever been hurt by a retailer.My service experience is always horrible and I wish I could take back everything i ve ever bought from them,every time I feel like I am discrimanted against because the color of my skin.Maybe if I were a white girl shopping there I might actually get some help.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Delivery Service Review

Ugg Australia
#988525
Been waiting for almost a month and haven't received anything.
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Short Review on November 30, 2016

Ugg Australia
#964162
2.4
Details
Rude and ignorant customer service
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Ugg Boots Review

Ugg Australia
#794396
I ordered my daughter some UGGS boots..Paid for them never recieved them..Very upset ,Will never order from them again!!
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got some UGGs for my Granddaughter for Christmas, she wanted a different style and so we used the return label provided by UGG,. We celebrated Christmas on Dec. 20. She mailed them back on Dec 22nd from Northern California to Southern California it took until Jan 4th...
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Anonymous
Anonymous

Can you contact me directly at vanessa.shawbell@deckers.com

Riverbank, California
I didn't like
  • Appalling service
#764700
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I placed a gift order with free 2-day delivery for a pair of UGG Australia/Pendleton Butte men's boots, and availability was confirmed at time of order and in my confirmation. 2 days later, after 30 minutes waiting for "live chat" help, I was told the product is...
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1.0
I didn't like
  • Appalling service
#753372
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HORRIBLE company. I ordered from this company and received a confirmation number. After not receiving the item after I should have weeks ago and the money already being debited from my bank account, I tried tracking my shipment using my order number. There was no...
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1.0
#752766
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Ugg Australia - Falling apart
I bought a pair of boots in the fall. They were little booties with leather fringes. The very first day I wore the boots.. The fringes started falling off. Every time I wear these shoes the fringes fall off!! I lost about 3 fringes in public and cant put them back on...
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Anonymous
Anonymous

I have the same problem and looks like others do too. Is there anything we can do about this issue? Will they send replacement strings?

2.0
I didn't like
  • Defective boots bad quality
#748268
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Ugg Australia - UGG WORST CUSTOMER SERVICE. SOLD A DEFECT AND WON'T REPLACE IT
Ugg sold me a defective product and is hassling me about replacing it. They have even stated they may not guarantee a replacement. They sold me a defect and refuse to deal with this properly. I have dealt with over 6 different representatives. They demand the same...
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Anonymous
Anonymous

What is wrong with the boots? Did you use some kind of protective spray to prevent water damage and repel stains?

I didn't like
  • No replacement for defective boots
#629297
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Ordered two pairs of UGG boots from snowbootsvomall that I thought was an American company. Then received an email receipt from globefastpay that they received my money and a tracking number for the boots. The tracking never updated and I realized they never sent the...
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Anonymous
Anonymous

Does anyone have a phone number?

1.0
I didn't like
  • Did not receive goods ordered
#573438
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I purchased the Classic Tall ($195) and denim Indah ($70) but then returned them with a request to exchange them for the burlap Indah ($70) and the metallic patent classic short (on sale for $120). I was going out of the country and wanted them as soon as possible, so...
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#481518
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