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I had never encountered such rudeness in my life. Spoke to a rep b.y the name Hope. She is extremely rude and unprofessional. She hung up when I asked to speak to her supervisor that tells you the type of caliber she is. All because I asked for a refund on an item that...
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1.0
#1182658
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I ordered boots for my daughter and son over a month ago. When the package arrived i thought both pair would be in there but it was only one. I never received an email or any communication informing me that the other pair was not being shipped. After waiting for 2...
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1.0
I didn't like
  • Rude customer service terrible online ordering process
#1175594
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Ugg Australia - Was on hold for an hour

Got bumped off line in the middle of an order, not sure if it went through. Tried C.S. and was on hold with aweful piano music for almost an hour. Then tried chat, same thing.
1.0
Details
Customer service
#1171091
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I visited the ugg store in Lenox mall to purchase a pair of ugg classic ii in a size three for my daughter. I was overlooked as the white customers (who came in after me) were served first. I purchased and gave the boots to my daughter for a Christmas gift but after...
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1.0
#1170542
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Ugg Australia - CS REP SUCKS

waited 75 mins to connect to a rep, she didn't understand my issue , said she would clarify with her manager and no one got back to me after putting me on hold. r u kidding me? WORSE CUSTOMER SERVICE EVER!!!!!! {{Redacted}}
#1166847
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Ugg Australia - Shady company.

Continually sends spam. Never did business with then,never will. Just another *** company. {{REDACTED}}
#1164204
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I have had conversations like this for the past five weeks. They never tell me anything about the order. Here are a small part of the communication between them and I. Me: Order 502 You have stolen my money and didn’t send me any boots. I placed an order on 11/13. It...
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1.8
I didn't like
  • Appalling service
  • Did not receive goods ordered
#1161693
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Ugg Australia - Not very happy with my purchase of these boots because of th
Ugg Australia - Not very happy with my purchase of these boots because of th
I purchased these uggs last year because I wanted a warm boot for the winter, the first snow that fell I decided to wear them to work .. it took me about 15 mins to get them on , they would not go pass my ankles because of the design, it took another 15/20 mins to get...
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Product
#1159950
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I ordered 2 pair of Ugg boots on 12/25/17 (on sale with 40% off) as gifts and put on shipping address to deliver to leasing office because I would not be home at time of delivery, UPS delivers to the leasing office while they're closed and left package somewhere...I...
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2.4
#1158907
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Contact Ugg Australia

Mailing Address:
UGG Australia
215 Albion Street 123 N. Leroux
Brunswick, Victoria 3056
Australia
Phone:
+6 139 386 5544
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Ugg Australia Products and Services

I placed an order from the website on December 20th because they had advertised that they would doing next day delivery and that it was "guaranteed" by December 23rd. On the 22nd I tried to contact the company with no luck, the 23rd I called them and was on hold for 2...
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2.1
I didn't like
  • Order wasnt delivered when promised
  • Appalling service
#1156121
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