filters
state:
Show
city:
Show
product:
Show
I placed an order on October 31 of 2017 and ugg cancels my order November 9 and I really needed those uggs I was waiting for nothing still have yet to get my money back! You guys are about to lose a really good customer ! Then I called customer service and he couldn’t...
Read more
claudettepayton57_22
claudettepayton57_22

Be Glad u didn't receive them u might've got a mitch matched pair like mine

1.0
#1128924
Reply to reviews
Show

Ugg Australia - Rude employee

Dfo south warf employee priscilla was very rude and looked like she didn’t want to help us on multiple occasions she was rude and made our experience unenjoyable. When mentioned to her she was a smartass And began to shake her head as she filled the other employees on the situation
1.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
South Wharf, Victoria County
#1121543
Reply to reviews
Absolutely terrible experience. I purchased a pair of black uggs which cost me alot of money, when I realised only after a few months I noticed the shoes were turning green and started to fray. I reported my problem to Ugg and they did not accept the photos I had taken...
Read more
1.3
Product
#1081992
Reply to reviews
Show

Ugg Australia - Racist shoes

The gact thst you have a shoe that is described as "*** brown"is offensive and racist.
1.0
Details
Diversity of Products or Services
Product
#1078555
Reply to reviews
I bought a pair if original ladies classic tall ugg boots for £165 from schuh.ie. I found a broken needle inside the lining of the boots!! Ugg only sent an auto-reply (contact seller), and schuh wants me to send them the boots and needle (at my expense) for...
Read more
1.0
#1015798
Reply to reviews
Show

Ugg Australia Customer Care Review

Ugg Australia is the most horrible company in the world.Never in my 23years have i ever been hurt by a retailer.My service experience is always horrible and I wish I could take back everything i ve ever bought from them,every time I feel like I am discrimanted against because the color of my skin.Maybe if I were a white girl shopping there I might actually get some help.
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1005127
Reply to reviews
Show

Delivery Service Review

Been waiting for almost a month and haven't received anything.
#988525
Reply to reviews
My son bought a pair of boots for his girlfriend the day after Thanksgiving. it was SUPPOSED to take 9-11 days to come in. This company only responded a few times, to tell me it was a customs issue? It says they are from Australia? NOT CHINA! Which is where these boots...
Read more
1.9
I didn't like
  • Black boots completely moldy when opened box
  • No one answered my emails
  • 9-11 day shipping guaranteed and got them over month plus later
#984392
Reply to reviews
Bought a pair of Darcie UGG boots a few years ago. Paid like $325 with taxes. Beautiful boots, wore them about 20 times and zipper pull/slider broke. Took them to a local shoe repair place and the guy tried over 14 sliders and none would fit. No big deal right? WRONG!!...
Read more
Anonymous
Anonymous

Call customer service again, explain that you believe your boots were defective and why, and tell them you want a warranty re-evaluation. Your description makes it sound as if...

1.0
Product
#967541
Reply to reviews
Show

Short Review on November 30, 2016

Rude and ignorant customer service
2.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#964162
Reply to reviews