I purchased a pair of mens Neumel in gray.The shoelaces started to schredd after the first week.I purchased them through Zappos.
I called zappos up and they were very nice although they did not carry the shoelaces they referred me to UGG. I called UGG and they took all my information and told me I would have the new shoelaces in 2 weeks time. after about three and a half weeks I put my New UGGS on again and remembered about calling them. Now the laces have gotten even worse.
I called UGG again. This customer service agent said she would send them out. Guess what a month and a half later no shoe laces. I called Zappos again thinking they might have an "in" with UGG being they sell I think many pairs of UGGS for them.
They do not. But Zappos is such a good company they credited me Twenty $20 for all my trouble with UGG. They also told me that UGG has an online request form for shoe laces and such, so I filled out the form with my info and guess what? I got an email from UGG saying I was in luck and that my shoe laces would be arriving soon.
Guess what? I am still waiting. Every time I venture out to the mailbox I think they will arrive. UGG Austrailia is at the bottom of my list.
I will never purchase an UGG product again EVER.
If I could give less then one star I would.I have since purchased my own laces online I have given up on UGG
Zappos is the best, UGG Australia (China Where they are made now) is the worst.
More Review Details
- Reason of review:
- Poor customer service
- Product or service
- Ugg Neumel Boots
- Review category
- Footwear and Clothing
You May Also Like
- "I took in five huge bags of name brand in style clothes the guy (Seth) didn't completely look through them a few items had spots I understood that, but while..."
- "I purchased a CASHMERE sweater from Modlily. A week later, I received a cheap cotton knit sweatshirt. When I complained and sent pictures I was told, "our price..."
- "Fasionmia.com amazing! you can trust. they sale all type of fashion dress. and very reasonable prices, Some Item is very cheap ,you can not believe. First time i ordered clothes..."
- "They destroyed nearly everything they touched and paid for none of it. They have been giving me the run around for over 8 months now. Worst moving company ever...."
- "Dear everyone, who is doing business around the world using paypal, using 99designs, or other busines, witch is including online banking. I want to inform you about the company payoneer.com witch..."
- "I should have learned my lesson after a prior incident with Bob's Discount Furniture, but I gave them a second chance and now I'm paying for it.My family purchased a..."
- "We ordered in July and did not get till 10-21-2016 Was supposed to be like the 2016's with some new additions. We picked up, no storage, white flooring,..."
- "So i bought 2 Gronk Editions today before work. Halfway through the first one, there was some brown slimy tapeworm looking things on the rim. So i thought i had..."
- "Xfinity on Demand is a total joke. When you go to find the latest episode of a recorded program, it's a excellent example of how much a company see and..."