Ugg Australia - UGG WORST CUSTOMER SERVICE. SOLD A DEFECT AND WON'T REPLACE IT

12 of 17 Ugg Australia reviews

Ugg sold me a defective product and is hassling me about replacing it. They have even stated they may not guarantee a replacement. They sold me a defect and refuse to deal with this properly. I have dealt with over 6 different representatives. They demand the same information and pictures which I have submitted many times now and then they send the same emails requesting information again and again. Since MARCH 16 they have not resolved this!

WATCH OUT!! Obviously they aren't worried about all of their customers. YOU MAY GET A DEFECT AND THEY WON'T REPLACE IT!

I WROTE THEM AN EMAIL DEMANDING A RESPONSE. I MADE THIS PUBLIC SO NOW THEY ARE NOT REPLACING THEIR DEFECTIVE PAIR!

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • No replacement for defective boots

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$400
Product or service
Ugg Boots
Review category
Shopping
review #629297 by

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12 of 17 Ugg Australia reviews
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Anonymous

May 03, 2015 #979302

What is wrong with the boots? Did you use some kind of protective spray to prevent water damage and repel stains?

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